A road equipment customer needed to locate a new shop to machine an assembly part. The first parts were made to the print specifications, but on our customer's line, the parts weren't fitting well. Our team volunteered to go onsite to troubleshoot. We worked with the client reviewing all of the assembly drawings and physically mating our parts to multiple pieces. To our client's surprise, their previous parts were not made to the print they were made to fit. We manually reverse-engineered the parts to determine the correct specifications. We then modified the design, updated the print, and crafted the finished parts. Within days, we delivered the parts our customer needed and kept them from missing a delivery. That's what service means at Ketchie.
We go out of our way to make sure things go YOUR way!